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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Reginald Perdue

August 12, 2025

5  out of  5
rating by Reginald Perdue
"Mark is very professional and knowledgeable of what I needed."
We responded:
"Thank you so much for your kind words! I am so glad that Mark on my team could get you to better state with your insurance needs. Your satisfaction is our top priority. We are always in the neighborhood to help!"
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James Cargill

August 8, 2025

5  out of  5
rating by James Cargill
"Everyone was patient.friendly nice and helpfulVery friendly and courteous"
We responded:
"I sincerely appreciate you for taking the time to leave a 5-star review! Your feedback is incredibly valuable to us, your support holds great significance, and we are committed to delivering exceptional customer service to you and your family."
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Mrs. K #1

August 8, 2025

5  out of  5
rating by Mrs. K #1
"Ms. Wicks and her Associates like Mrs. Angela is always helpful with anything that you may need and if anything new that you may need to know about your account or if State Farm has something new going that will help you as a client. If you're looking for a new insurance company I think you should give Ms. Wicks and her Associates a try. I had to update my review because Angela reached out to me about information for my and really helped me get paperwork done and I really appreciate her for putting me as a client first. Great job 👍🏾 If anyone is looking for a new insurance agent please go to this location."
We responded:
"Thank you so much for leaving us a five-star review! We are thrilled to hear that you had a great experience with us. Angela and our team work hard to ensure that our customers receive the best service possible, and it's always rewarding to know that our efforts are appreciated. We truly value your feedback and look forward to serving you again in the future."
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Randall Fields Jr

August 8, 2025

5  out of  5
rating by Randall Fields Jr
"Very helpful staff who was able to answer all of my questions I had about switching my auto insurance. I will definitely consider bundling my home and life insurance as well in the future!"
We responded:
"Thank you so much for taking the time to share your experience! I’m really glad to hear that our staff was able to answer all of your questions and get you to a better state. When you’re ready to explore bundling your home and life insurance, please don’t hesitate to reach out. We are so happy to that you are a part of your State Farm family and just know we are always in the neighborhood to help!"
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Lethargic Sauce

August 7, 2025

5  out of  5
rating by Lethargic Sauce
"Andrew was great on the phone — friendly, clear, and super easy to work with. Made the process smooth from start to finish."
We responded:
"Thank you for your kind words! It is the goal of our office to provide pleasant, nice, and helpful assistance whenever you contact my office. Your satisfaction is our priority."
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Mark Moore

August 7, 2025

5  out of  5
rating by Mark Moore
"A great place to bundle Home and Auto insurance and get information about the Life Insurance Plans out there and what I need to complete my Finacial portfolio!!! A great one stop shop for all my insurance needs right in my neighborhood!!"
We responded:
"Thank you for your wonderful feedback! We’re so glad to hear that you’ve had a great experience with my office over the years. Your trust and support mean the world to us! We’re always in the neighborhood to help with all your insurance needs anytime."
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Chris Marcus

July 13, 2025

5  out of  5
rating by Chris Marcus
"Me and Katie met with Mark Moore. He was great! Mark was thorough, kind and listened to what we were looking for. We would 100% recommend to use Mark!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always in the neighborhood to help with all your insurance needs anytime."
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Caroline Nash

July 11, 2025

5  out of  5
rating by Caroline Nash
"Excellent customer service and very thoughtful of the customer needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Mary-Margaret Blackwood

July 9, 2025

5  out of  5
rating by Mary-Margaret Blackwood
"Mark is a great agent! He helped my fiancé and I get our renters insurance and the process was fast and simple! We couldn't have done it without him! Great man and even greater agent."
We responded:
"Thank you for your 5-star review and your kind words! My State Farm team and I are so happy to have Mark on the team. It is the goal of our office to provide pleasant, nice, and helpful assistance whenever you contact my office. Your satisfaction is our priority. We are happy to be your good neighbor!"
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Tate Mascari

July 9, 2025

5  out of  5
rating by Tate Mascari
"Mark was very helpful. Got renters insurance taken care of quick and easy"
We responded:
"I sincerely appreciate you for taking the time to leave a 5-star review! Your feedback is incredibly valuable to my office and I, your support holds great significance, and we are committed to delivering exceptional customer service to you and your family. We’re always in the neighborhood to help with all your insurance needs anytime."
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Thomas Plyler

July 7, 2025

5  out of  5
rating by Thomas Plyler
"Brittney Hill was very helpful providing insurance quotes and policies. She was patient answering all my questions."
We responded:
"Thank you for the five stars and sharing your positive experience with Brittney Hill's assistance in providing insurance quotes and policies. It's great to hear that she was patient and attentive in addressing all your questions. We appreciate your feedback and hope to continue providing excellent service in the future."
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Fabian Beavers

June 16, 2025

5  out of  5
rating by Fabian Beavers
"Ms. Wicks (Bessemer office) provided superb service to me and my family, and she went above and beyond to serve me and my family. She was a true professional. She was extremely knowledgeable and spent several hours assisting our family to make sure we received top notch service. Thanks Ms. Wick for doing such an awesome job/🙂"
We responded:
"Thank you for taking the time to share your experience! I'm so glad I could assist you and your family. It means a lot to me that you felt well taken care of. We’re always in the neighborhood to help with all your insurance needs anytime. "
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Nyah Thompson

June 11, 2025

5  out of  5
rating by Nyah Thompson
"The guys at this office are very helpful and care about their clients! Especially Mark Moore and Camia Kelley"
We responded:
"Thank you for your kind words and a glowing review! It is the goal of our office to provide pleasant, nice, and helpful assistance whenever you contact my office. Your satisfaction is our priority. We are here to help!"
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Richard R

May 29, 2025

5  out of  5
rating by Richard R
"Very helpful. A pleasure to deal with."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Mia Smith

May 20, 2025

5  out of  5
rating by Mia Smith
"absolutely love and adore the people who have assisted with all my insurance questions and concerns. especially grateful for Mrs. Marietta she is a delight and is so helpful and knowledgeable. just an overall great and positive experience every-time i speak with any associate there."
We responded:
"Thank you for your wonderful feedback! We’re so glad to hear that you’ve had a great experience with my office with every interaction. Your trust and support mean the world to us! We’re always in the neighborhood to help with all your insurance needs anytime."
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Kimberly Jones

May 2, 2025

5  out of  5
rating by Kimberly Jones
"Mrs. Wicks and her staff are top tier!! Everyone was so professional and kind."
We responded:
"Thank you so much for leaving us a five-star review! We are excited to hear that you had a great experience with us. Our team works hard to ensure that our customers receive the best service possible. We truly value your feedback and look forward to serving you again in the future."
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Kenneth Carlisle

April 21, 2025

5  out of  5
rating by Kenneth Carlisle
"Had a great experience. Everyone was nice and the agent was really knowledgeable and was actually trying to help me rather than sell me on some insurance I don't need."
We responded:
"Thank you for your 5 star review. We appreciate you taking time out of your schedule to let us know how your experience was here at our office. "
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Brittany LeShore

April 1, 2025

5  out of  5
rating by Brittany LeShore
"Mark was very helpful and nice 👍🏽"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jessie Campbell

March 25, 2025

5  out of  5
rating by Jessie Campbell
"Great experience with getting our Home and Auto Insurance Bundled together!"
We responded:
"Thank you so much for leaving us a five-star review! We are thrilled to hear that you had a great experience with us. Our team works hard to ensure that our customers receive the best service possible, and it's always rewarding to know that our efforts are appreciated. We’re always in the neighborhood to help with all your insurance needs anytime."
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Larry Griffin

March 3, 2025

5  out of  5
rating by Larry Griffin
"No complaints. Great service from the agent and team! Would recommend for all insurance needs!!!"
We responded:
"Thank you for your wonderful feedback! We’re so glad to hear that you’ve had a great experience with my office over the years. Your trust and support mean the world to us! We’re always in the neighborhood to help with all your insurance needs anytime."
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Butch Vernon

February 12, 2025

5  out of  5
rating by Butch Vernon
"Extremely professional and thorough"
We responded:
"I sincerely appreciate you for taking the time to leave a 5-star review! Your feedback is incredibly valuable to us and your support holds great significance. We are committed to delivering exceptional customer service to you and your family."
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Obie K F

February 12, 2025

5  out of  5
rating by Obie K F
"This agency was my hero in the unexpected & untimely death of my brother. When my brother died, I could not find an insurance policy in his paperwork to cover his funeral expenses. By chance, while looking at an old bank statement, I saw a debit to Statefarm. I followed that lead and happened upon Angela Coker at this location. When I told her why I was calling, she immediately expressed her sadness at the death of my brother and offered condolences. But most of all she confirmed that, at their urging, my brother had life insurance. What a relief!!! Angela immediately guided me with what I needed to do to submit the claim and she worked with me until the claim paid. I recommend this agency/location if you want friendly and attentive service."
We responded:
"Thank you so much for this heartfelt review. I’m truly sorry for your loss and can’t imagine how difficult this time must be for you. I’m so glad that Angela was able to assist you in such a difficult moment and was here to guide you through the process. Our team strives to provide compassionate support during such challenging times, and it means a lot to know we could help you when you needed it most. If you or your family ever need anything else, please don’t hesitate to reach out."
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Carol Buchanan

February 5, 2025

5  out of  5
rating by Carol Buchanan
"Nothing but the best in this office. Professionalism at it's best. And treats you like Family."
We responded:
"Ms. Carol. THANK YOU for those kind words. It is always our intent to provide exceptional customer service. And yes, we feel you and all of our customers are FAMILY!! "
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Kim Williams

January 15, 2025

5  out of  5
rating by Kim Williams
"I’ve been coming here for at least a year and every time I come in they are very professional and nice. Always excellent in service answer questions I may have."
We responded:
"Thank you for your kind words! It is the goal of our office to provide pleasant, nice, and helpful assistance whenever you contact my office. Your satisfaction is our priority."
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Camia Lastname

January 3, 2025

5  out of  5
rating by Camia Lastname
"Premiere service with each team member. The perfect place for life insurance. They really each customer with care. 10/10 would recommend."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you felt cared for by our team. Providing excellent service and support to our customers is my top priority and ensuring that everyone has the coverage they need for all aspects of their lives. We truly appreciate your recommendation!"